General Terms and Conditions of Sale
Article 1 — Purpose and scope
These general terms and conditions of sale (hereinafter “GTC”) govern sales concluded between Homéospirits, a wine estate situated at 37 Rue de la Couture, 16130 Genté (Charente), France, contact@homeo-spirits.com, 06 87 01 58 43 (hereinafter “the Seller”), and any consumer within the meaning of the introductory article of the French Consumer Code (hereinafter “the Customer”), via the online shop accessible on the website homeo-spirits.com.
These terms and conditions apply to all orders placed via the Homéospirits online shop from the date it opens. The shop is not yet open at the time of writing; therefore, no online sales are currently available.
Any order implies full and unconditional acceptance of these Terms and Conditions of Sale. They take precedence over any other document issued by the Customer.
Article 2 — Products
2.1 Description
The Seller offers for sale alcoholic drinks (Cognacs, liqueurs, spirits) and grape juices produced at its vineyard in Genté, Grande Champagne.
2.2 Information on product pages
In accordance with Regulation (EU) 2019/787 (spirits) and, where applicable, Regulation (EU) 2021/2117 (wines), each product information sheet states:
- — The legal sales designation (e.g. Cognac, appellation d'origine contrôlée);
- — The alcohol content by volume (% vol.) for alcoholic drinks;
- — The net volume (cl or L);
- — The origin and the name or the protected geographical indication;
- — Allergens, including sulphites where their content is 10 mg/L or more;
- — The price including all taxes, excise duties and VAT;
- — Product availability.
The photographs and images shown on the website are for illustrative purposes only. The regulatory information takes precedence.
Article 3 — Legal age of majority
The sale of alcohol to minors under the age of 18 is prohibited.
3.1 Declaration of a majority
Any order for an alcoholic drink is subject to a declaration that the customer is of legal age. When confirming their order, the Customer certifies that they are at least 18 years old. This declaration is made by ticking a box or entering their date of birth, prior to any payment.
3.2 Inspection on delivery
The carrier or the Seller may ask the recipient to provide proof that they are of legal age at the time of delivery of alcoholic products. In the event of serious doubt as to whether the recipient is of legal age, or in the absence of sufficient proof, the delivery will be refused.
Article 4 — Price
Prices are shown in euros, inclusive of all taxes (including applicable VAT and excise duties), in accordance with current regulations.
Delivery charges are not included in the price of the products. They are calculated and clearly shown to the Customer before the order is finally confirmed, in accordance with Article L221-5 of the Consumer Code.
The Seller reserves the right to change its prices at any time. The applicable price is the price in force at the time the Customer confirms the order.
Article 5 — Order
5.1 Ordering process
The Customer selects the products, adds them to their basket, enters their delivery and billing details, reads and accepts these Terms and Conditions, declares that they are aged 18 or over for alcoholic products, and then proceeds to payment.
5.2 Double confirmation
In accordance with Article 1127-2 of the Civil Code, the order is only definitively placed after a second confirmation click, which allows the Customer to check and correct the details of their order before confirming it.
5.3 Confirmation by email
As soon as payment has been confirmed, the Customer will receive an email summarising their order, which serves as an acknowledgement of receipt. This email confirms the type, quantity and price of the products ordered, the delivery charges and the delivery address. The Seller reserves the right to refuse or cancel any order for a legitimate reason, in particular where there is doubt as to whether the Customer is of legal age or where fraud is suspected.
Article 6 — Payment
6.1 Terms and Conditions
Payment is due in full at the time of ordering. It is made using the secure payment methods listed on the payment page.
The sale of alcohol to minors under the age of 18 is prohibited.
6.2 Safety
Transactions are processed via a secure payment solution. The Customer’s bank details do not pass through the Seller’s servers and are not stored by the Seller.
6.3 Invoicing
The Seller will send the Customer a summary invoice by email once the order has been dispatched.
Article 7 — Delivery
7.1 Delivery area
Products are delivered to mainland France. Shipments to other Member States of the European Union may be available; in such cases, the excise duties of the country of destination are payable by the Customer, in accordance with the regulations applicable to intra-Community distance sales of products subject to excise duty.
7.2 Delivery time
In accordance with Article L216-1 of the Consumer Code, the Seller undertakes to deliver the products within thirty (30) days of the order being confirmed, unless a different delivery period has been expressly agreed at the time of ordering. Indicative delivery times are specified before the order is confirmed.
7.3 Delivery charges
Delivery charges are shown before the order is finally confirmed. They vary depending on the delivery method, weight and destination.
7.4 Checking on receipt
Upon receipt, the Customer is asked to check the condition of the goods in the presence of the delivery driver. In the event of visible damage, the Customer must make specific written reservations on the delivery note and confirm these by registered letter with acknowledgement of receipt to the carrier within three (3) days of delivery (Article L133-3 of the Commercial Code).
7.5 Non-delivery
In the event of failure to deliver within the agreed time limit, the Customer may, following a formal notice that has remained without effect, terminate the contract by registered letter or by written notice on a durable medium. The Seller shall then issue a refund within fourteen (14) days of the termination (Article L216-3 of the Consumer Code).
Article 8 — Right of withdrawal
8.1 Time limit
In accordance with Articles L221-18 et seq. of the Consumer Code, the Customer has a period of fourteen (14) days to exercise their right of withdrawal without having to give any reason for their decision or incur any penalties. This period begins on the day after the Customer physically receives the product(s) ordered.
8.2 How to exercise this right
To exercise this right, the Customer must notify the Seller of their decision before the deadline expires, by any unambiguous means:
- — By email to: contact@homeo-spirits.com;
- — By post to: Homéospirits, 37 Rue de la Couture, 16130 Genté;
- — By using the standard form set out in Annex I to these Terms and Conditions.
8.3 Returning products
The Customer must return the products to the Seller within fourteen (14) days of notifying the Seller of their decision to withdraw. The products must be returned in their original condition, unopened and with their tamper-proof seal intact, together with their original packaging. The Customer is responsible for the cost of returning the goods, unless the Seller agrees to bear these costs.
8.4 Refunds
The Seller shall refund the full amount paid, including standard delivery charges, within fourteen (14) days of receiving the returned goods or proof of dispatch, whichever is earlier. The refund will be made via the same payment method used when placing the order, unless the Customer expressly agrees otherwise.
8.5 Exception — sale of wine off the vine
In accordance with Article L221-28(1) of the Consumer Code, the right of withdrawal does not apply to contracts for the supply of goods whose price is likely to fluctuate in line with movements in the financial markets, including pre-release sales of products where delivery is due to take place more than thirty days after the order is placed and where the price depends on such fluctuations. Where applicable, this exception is expressly stated at the time of ordering.
Article 9 — Statutory guarantees
9.1 Statutory guarantee of conformity
In accordance with Articles L217-3 et seq. of the Consumer Code, the Seller is liable for any lack of conformity existing at the time of delivery of the goods. The Customer has a period of two (2) years from the date of delivery in which to take action.
Information box — Statutory guarantee of conformity (Art. D211-2 of the Consumer Code)
The consumer has a period of two years from the date of delivery of the goods to invoke the statutory guarantee of conformity should a lack of conformity arise. During this period, the consumer is only required to prove the existence of the lack of conformity if the defect becomes apparent more than twelve months after the goods were supplied. The statutory guarantee of conformity entails an obligation on the trader, where applicable, to provide any updates necessary to maintain the conformity of the goods. The statutory guarantee of conformity entitles the consumer to have the goods repaired or replaced within thirty days of their request, free of charge and without significant inconvenience to them. If the goods are repaired under the statutory guarantee of conformity, the consumer is entitled to a six-month extension of the original guarantee period. If the consumer requests that the goods be repaired but the seller insists on replacement, the statutory guarantee of conformity is renewed for a period of two years from the date of replacement of the goods. The consumer may obtain a reduction in the purchase price whilst retaining the goods, or terminate the contract and receive a full refund upon returning the goods, if the lack of conformity is sufficiently serious. The consumer is also entitled to a reduction in the price of the goods or to the termination of the contract where the lack of conformity cannot be remedied or the goods replaced. The consumer may not request the termination of the sale if the lack of conformity is minor. Any period during which the goods are out of service for the purposes of repair or replacement suspends the remaining warranty period until the goods are returned in good working order. The rights set out above arise from the application of Articles L. 217-1 to L. 217-32 of the Consumer Code. A seller who, in bad faith, obstructs the enforcement of the statutory guarantee of conformity is liable to a civil fine of up to 300,000 euros, which may be increased to 10% of average annual turnover (Article L. 241-5 of the Consumer Code). The consumer is also entitled to the statutory guarantee against hidden defects pursuant to Articles 1641 to 1649 of the Civil Code, for a period of two years from the discovery of the defect. This guarantee entitles the consumer to a price reduction if the goods are retained, or to a full refund upon return of the goods.
9.2 Warranty against hidden defects
In accordance with Articles 1641 to 1649 of the Civil Code, the Seller is liable for any hidden defects in the goods sold which render them unfit for their intended purpose, or which so impair that use that the Buyer would not have purchased them, or would have paid only a lower price for them, had they been aware of such defects. The Customer may choose between rescinding the sale or a reduction in price within two (2) years of discovering the defect.
Article 10 — Liability and force majeure
10.1 Limitation of liability
The Seller shall not be held liable for any damage resulting from misuse or improper storage of the products after delivery, for indirect or consequential damage, or for any breaches attributable to third parties (carriers, payment intermediaries).
10.2 Force majeure
The Seller shall not be held liable for any failure to perform its obligations in the event of a force majeure event within the meaning of Article 1218 of the Civil Code (an unforeseeable, unavoidable and external event, including, in particular: a natural disaster, a general strike by transport operators, or a disruption to supply beyond the Seller’s control). In the event of force majeure lasting for more than thirty (30) days, the contract may be terminated automatically and the Customer shall be reimbursed for any sums paid.
Article 11 — Consumer Mediation
11.1 First-line customer service
Any complaint regarding an order should first be addressed to Homéospirits’ customer services:
- — By email: contact@homeo-spirits.com
- — By telephone: 06 87 01 58 43
- — By post: Homéospirits, 37 Rue de la Couture, 16130 Genté, France
11.2 Mediation
In accordance with Articles L612-1 and L616-1 of the Consumer Code, any Customer who has not received a satisfactory resolution from customer services within a reasonable timeframe is entitled to refer the matter free of charge to a consumer ombudsman with a view to reaching an amicable settlement of the dispute. The contact details of the mediator appointed by Homéospirits will be provided here prior to the launch of the online shop.
Article 12 — Personal data
Personal data collected when placing an order (surname, first name, postal address, email address, telephone number, date of birth) is processed by Homéospirits for the purposes of fulfilling the contract, invoicing, dispatch and, where applicable, verifying that the customer has reached the legal age of majority (Article L3342-1 of the Public Health Code). For further information on your rights and how your personal data is processed, please see our Privacy Policy.
Article 13 — Commercial communication and the Évin Act
In accordance with Law No. 91-32 of 10 January 1991 (known as the Évin Law, codified in Articles L3323-1 et seq. of the Public Health Code), all commercial communications relating to alcoholic beverages offered by Homéospirits are strictly limited to objective information: alcohol content, origin, designation, composition, production method, terms of sale, methods of consumption, references to specific regions, awards received, geographical indications and objective organoleptic characteristics (colour, aroma and flavour).
Homéospirits refrains from encouraging excessive consumption, from associating its products with socialising, partying, seduction or social success, and from publishing any testimonials that promote consumption.
Excessive alcohol consumption is harmful to your health. Please drink in moderation.
Article 14 — Governing law and jurisdiction
These Terms and Conditions are governed by French law.
In the event of a dispute, the Customer may bring the matter before the competent courts in accordance with the applicable legal provisions. In accordance with Articles R631-3 and R632-1 of the Consumer Code, the consumer may, at their discretion, bring proceedings before the court for the place where they were resident at the time the contract was concluded, the court for the place of actual delivery of the goods, or any of the courts having jurisdiction under ordinary law. No jurisdiction clause conferring exclusive jurisdiction on the Seller shall be enforceable against the consumer.
Article 15 — Amendments to the Terms and Conditions
The Seller reserves the right to amend these Terms and Conditions at any time. The applicable Terms and Conditions are those in force on the date of the order. In the event of a substantial amendment, the Customer will be notified by any appropriate means.
Appendix I — Standard withdrawal form
(Please complete and return this form only if you wish to withdraw from the contract.)
For the attention of Homéospirits, 37 Rue de la Couture, 16130 Genté — contact@homeo-spirits.com:
I/We (*) hereby give notice of my/our (*) withdrawal from the contract relating to the sale of the goods (*)/the provision of services (*) set out below:
Ordered on (*)/received on (*) : ……………………………………………………………………
Name of consumer(s): ……………………………………………………………
Address of the consumer(s): ……………………………………………………………
Signature of the consumer(s) (only in the case of a paper notification):
Date: ……………………………………………………………………………………………
(*) Delete as appropriate. — Official text, Annex to Article R221-1 of the Consumer Code.
Last updated: 7 June 2026. Effective from: the date the online shop opens.
